SERVICE QUESTIONNAIRE
Since 1953, Vicenti, Lloyd & Stutzman has provided excellent service to our clients. I would like you to rate us on the project that we have completed for you. This information is sent directly to me. Then, I review your input to help our organization strengthen our ability to meet your needs. Thank you in advance for helping VLS to make a positive difference.

Carl Pon, CPA/ABV, CVA
Co-Managing Partner
Vicenti, Lloyd & Stutzman LLP
Service(s) provided by Vicenti, Lloyd & Stutzman:
Audit
Accounting/Bookkeeping
Business Valuation
Compilation/Review
Consulting
Estate and Trust

Fraud
Interim Controllership
Internal Control
Litigation Support
Tax
Other 
 Strongly
Disagree		 Strongly
Agree
RESPECT FOR THE INDIVIDUAL
  Your receptionist/front desk is always courteous, helpful and resourceful.   1   2   3   4   5
  You, as my VLS professional, listen well and truly care about my needs.   1   2   3   4   5
  You are very responsive and always communicate effectively with me.   1   2   3   4   5
HIGH ETHICAL STANDARDS
  You always display the highest of integrity in all that you do for me.   1   2   3   4   5
  You go out of your way to understand my vision, my goals and my ethics.   1   2   3   4   5
INNOVATION / CREATIVITY / CHANGE
  You make it your business to understand my situation (whether for my business or my family).   1   2   3   4   5
  You help me to implement necessary changes effectively to improve my situation.   1   2   3   4   5
  You look beyond the details to consider a strategic, long-term perspective for me.   1   2   3   4   5
MUTUAL TRUST
  You always deliver on your promises, meet your deadlines and never let me down.   1   2   3   4   5
  You keep my information private and confidential.   1   2   3   4   5
  You give me good advice, even though I might not like it.   1   2   3   4   5
UNEQUIVOCAL EXCELLENCE
  You and your team are always prepared and thorough with all you do for me.   1   2   3   4   5
  You provide me with responsible, effective accounting, audit, tax and/or advisory services.   1   2   3   4   5
  I truly feel confident that you are the experts.   1   2   3   4   5
COMMENTS
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Service(s) recommended (optional).
Audit
Accounting/Bookkeeping
Business Valuation
Compilation/Review
Consulting
Estate and Trust

 Fraud
Interim Controllership
Internal Control
Litigation Support
Tax
Other 
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